Shipping & Delivery
For Shoes, Boots and High Heels, Backpacks and Bags, Pillow Covers and Beddings, Socks, and Flip Flops:
Our Express-Line products are manufactured within 3-7 days. These products will arrive to the customers within 4-7 business days after they have been shipped from the factory. Most customers will receive their packages in 10-14 days after an order is processed. We have Express-Line delivery on these countries.
Note: Not all products has Express-Line delivery.
Tracking numbers will be made available within 5-10 days after an order has been processed. Tracking numbers will be automatically sent to customers via the email provided in their orders.
Recommended Tracking Websites
For U.S. orders: https://tools.usps.com/go/TrackConfirmAction_input
For or international orders: www.17track.net/en
If a customer hasn’t received a tracking number and it has exceeded the maximum 10 days after the order was processed, they may request a refund or request to have the order resent (NOTE: Reshipment times are the same as regular orders).
If a tracking number is not showing tracking data and it has been more than 10 days since the order was processed, the customer may request a refund or request to have the order be re-sent (NOTE: Reshipment times are the same as regular orders).
If a tracking number shows as delivered and customer claims they never received the package:
The items were successfully delivered to the address the customer provided. We would recommend they contact the local courier where it was delivered or try to reschedule another delivery attempt. No replacements or refunds will be issued on items that show as successfully delivered. Kicks in Style is not liable for incorrect address information provided by customers or missed delivery attempts by couriers.
For International orders with no final destination tracking:
If the customer claims they never received their order, Kicks in Style will resend or refund the order after 45 days has elapsed.
Delivery Time Guarantees
US Orders and Orders Shipped With EMS
If an order has not been successfully delivered and it has been more than 45 days since the order was processed, the customer may request a refund or have the order resent free-of-charge.
All Other International Orders
If an order has not been successfully delivered and it has been more than 60 days since the order was processed, the customer may request a refund or have the order resent free-of-charge.
Delivery Time Disclaimers
The 45 day refund policy may be nullified or extended due to random events such as adverse weather conditions, political unrest, or postal worker labor disputes that may impact various delivery locations.
Order Modification Policy
Change and Cancellation requests are only allowed within 24 hours from the time that the order was placed. After 24 hours have elapsed, no order modifications are allowed. Customers may notify us to make an order modification or cancellation request.
If a customer needs to change an order within the 24-hour allowable time frame, Kicks in Style will be able to assist with the following scenarios:
- Removing items from an order
- Change of shipping address
- Change of email address
- Change of customer’s name
If a customer wants to change a variant or add more items to an order this is not possible.
For Leggings, Capris, and Sweatshirts:
Two ( 2) days after we receive your order, we will automatically set that order for production and shipping. We have this delay to allow you time to change or cancel the order if you need to.
Manufacturing products will take 5-7 days, and shipping will require about 7-14 days depending on location and local postal services. We plan to offer expedited shipping in the near future.