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FAQ

For Shoes, Boots and High Heels, Backpacks and Bags, Pillow Covers and Beddings, Socks, and Flip Flops:

What are the estimated delivery times on my orders?

Our Express-Line products are manufactured within 3-7 days. These products will arrive within 4-7 business days after they have been shipped from the factory. Most customers will receive their packages in 10-14 days after an order is processed.

When will I recieve tracking information on my orders?

Tracking numbers will be made available within 5-10 days after an order has been processed. Tracking numbers will be automatically sent to customers via the email provided in their orders.

Recommended Tracking Websites:
For U.S. orders: https://tools.usps.com/go/TrackConfirmAction_input
For or international orders: www.17track.net/en

If a customer hasn’t received a tracking number and it has exceeded the maximum 10 days after the order was processed, they may request a refund or request to have the order resent (NOTE: Reshipment times are the same as regular orders).
If a tracking number is not showing tracking data and it has been more than 10 days since the order was processed, the customer may request a refund or request to have the order be re-sent (NOTE: Reshipment times are the same as regular orders).

I received a damaged/poor quality product, what should I do?

If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. We will replace any items damaged or poor-quality at no additional cost. We are not responsible for items damaged in shipping.

What should I do for a wrong product shipped/missing items?

If we ship the wrong product to you, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.

I would like to change/cancel my order. What should I do?

Change and cancellation requests are only allowed within 24 hours from the time that the order was placed. After 24 hours have elapsed, no order modifications are allowed. Customers may notify us to make an order modification or cancellation request. If a customer needs to change an order within the 24-hour allowable time frame, Kicks in Style will be able to assist with the following scenarios:

  • Removing items from an order 
  • Change of shipping address 
  • Change of email address 
  • Change of customer’s name 

If a customer wants to change a variant or add more items to an order this is not possible.

I am not happy with the shoe size and fit. What should I do?

In the rare event that a customer is unhappy with the fit of their shoe, we will process a free exchange for that customer. Refunds will not be issued for sizing disputes, only exchanges are allowed.
Free Exchanges will only be allowed once per shoe order. Any costs related to exchanges past the first free exchange must be covered by the customer.
In order for a free exchange to be processed, customer must provide the reason the shoe didn’t fit (i.e. too small, too big, too narrow), the new size requested by the customer, customer name, and order details.
Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange.
To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for customer reference.

Are you selling pillows or just the pillow covers?

We only sell pillow covers. The pillow insert is not included in your order’s package. The pillow covers require a standard 18 x 18in (45 x 45cm) throw pillow insert that can be found at any local linen or department store.

Do the pillow covers have the art printed on both sides (double-sided print)?

Pillow covers feature a one-sided print, therefore, the print will only appear on one side of the pillow cover. The back side of the pillow will feature an off-white or white linen color.

Can I wash the pillow covers in my laundry machine?

Absolutely! The pillow covers are made from a soft yet ultra-durable 100% Polyester fabric for maximum comfort and long-term use. We recommend rinsing the pillows with water before washing with a mild detergent. Select gentle machine washing mode and avoid clothes containing zippers, hooks, and buttons. Maximum washing temperature is 140 degrees Fahrenheit. Do not use bleach. Hang to dry in a shady place.

Are your leather bags made from real leather?

Our premium leather bags are made from PU leather also known as “environmentally friendly leather” which is not genuine leather.

Do you offer "wide-size" or "half-size" shoes?

At this time we do not offer special wide sizing options for shoes. The only half size shoe we offer is women’s size 7.5 however we do not offer any other half-sizes and do not plan on offering other sizes at this time in an effort to keep our production times and costs as low as possible.

The leather tote I ordered is deformed. What should I do?

Don’t worry, the deformation of the bags is normal and happens during the shipping and packaging process. Daily use will help the bag regain its natural shape. Once you fill the bag with your belongings and carry it, the creases and deformation will be gone within a matter of days. Alternatively, stuffing the bag with tissue paper and letting it stand for a few days will also help the bag regain it’s proper shape.

Where are the products being printed and shipped from?

Our products are printed and shipped from Eastern Asia. Although our products are coming from Asia, the quality is outstanding, our shipping times are competitive and our pricing is unbeatable.

 

 

For Leggings, Capris, and Sweatshirts:

How does the fulfillment work?

Two ( 2) days after we receive your order, we will automatically set that order for production and shipping. We have this delay to allow you time to change or cancel the order if you need to.

How long does it take to fulfill my orders?

Manufacturing products will take 5-7 days, and shipping will require about 7-14 days depending on location and local postal services. We plan to offer expedited shipping in the near future.

What is the return policy for this products?

In the event that you would like to return the products, we do not accept returns. You're free to keep or discard the products.

What is your policy for refunds?

We will refund for any defects or items lost during shipment. In the case where you have a defect, email us the order number at support@kicksinstyle.com. Please also provide photographs of the defect so we can identify it's source and work to make sure this doesn't happen on any of your other orders.
It would be extremely helpful to include photos that display:

  • the defect
  • clothing tag
  • design SKU (printed above the tag)
  • the packaging the item arrived in
In the case of a lost item, email us your order number and we'll start immediate investigation on the tracking and send have a replacement rushed from our factory. The delivery time on the replacement will currently be the same as a regular order, so please allow 5-7 days for manufacturing and another 7-14 days for delivery. 


If you have any additional questions that has not been addressed in our FAQ, please contact us at support@kicksinstyle.com and we will get back to you as soon as possible.