For Shoes, Boots and High Heels, Backpacks and Bags, Pillow Covers and Beddings, Socks, and Flip Flops:
Items Damaged or Poor Quality
If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. We will replace any items damaged or poor-quality at no additional cost. We are not responsible for items damaged in shipping.
Wrong Product Shipped/Missing Items
If we ship the wrong product to you, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.
If you have any other complaint regarding the design printed on a product, please send us a photo. Credits, refunds, or reprints will be issued at our sole discretion if the printed design differs substantially from the artwork that was submitted. We will investigate every case and will work to provide a resolution that satisfies our customers.
In the rare event that a customer is unhappy with the fit of their shoe, we will process a free exchange for that customer.
Refunds will not be issued for sizing disputes, only exchanges are allowed.
Free Exchanges will only be allowed once per shoe order. Any costs related to exchanges past the first free exchange must be covered by the customer.
In order for a free exchange to be processed, customer must provide the reason the shoe didn’t fit (i.e. too small, too big, too narrow), the new size requested by the customer, customer name, and order details.
Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange.
To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for customer reference.
Package Returned To Sender
If a package is returned to sender by the shipping courier, we will reship the package to the customer for free after an address verification is completed.
If a package is returned to sender by the shipping courier for a second time, we will reship the package to the customer for a small fee. Details can be found here.
Note: Kicks in Style will not refund returned packages to customer and reshipment times are the same as regular orders.
Package Returned To Sender – Wrong Address
Kicks in Style will not refund nor assume liability for orders returned to sender due to incorrect address information provided by customers or missed delivery attempts by couriers. Customers may request a reshipment attempt but will be responsible for fees associated with additional delivery attempts.
Used Items and Term Limits
Items in used condition are not eligible for refunds or exchanges. New and unused items that have been successfully received by customers within 30 days are eligible for returns or exchanges. Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.
For Leggings, Capris, and Sweatshirts:
In the event that you would like to return the products, we do not accept returns. You're free to keep or discard the products.
We will refund for any defects or items lost during shipment. In the case where you have a defect, email us the order number at email@example.com. Please also provide photographs of the defect so we can identify it's source and work to make sure this doesn't happen on any of your other orders. It would be extremely helpful to include photos that display:
- The defect
- Clothing tag
- Design SKU (printed above the tag)
- The packaging the item arrived in
In the case of a lost item, email us your order number and we'll start immediate investigation on the tracking and send have a replacement rushed from our factory. The delivery time on the replacement will currently be the same as a regular order, so please allow 5-7 days for manufacturing and another 7-14 days for delivery.